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Frequently Asked Questions

If you have any other questions, we invite you to book a Q&A call.

Q: What's the difference between a Broker user and a Support user?

A:

Each team member who uses BrokerEngine Plus will require their own login. The Broker user type is for accredited mortgage brokers who are writing deals under their own broker codes. Broker users are also able to plug into our integrations with other platforms. The Support user type is for any other users, including non-writing management. Support users can collaborate fully with all other users and lodge on behalf of brokers. However, the Support user type does not connect directly with integrations.

Q: Does each team member require their own user licence?

A:

Our users say BrokerEngine Plus typically increases the efficiency of each team member by 20%+ or more. To gain this added efficiency, each team member will require their own user licence to enable efficient communication, task management and accountability. While it’s possible to omit certain team members from your BrokerEngine Plus user group, the trade-off is having to create workaround systems to collaborate with these non-users. These workarounds are inevitably much more time consuming and costly than just signing them up to BrokerEngine Plus in the first place.

Q: Do you offer volume discounts for large teams?

A:

We do have volume discount tiers for teams of 10+ users as follows:

  • 10+ total users: 10% off
  • 20+ total users: 15% off
  • 30+ total users: 20% off
  • 40+ total users: 25% off
  • 50+ total users: 30% off
  • 100+ total users: 35% off

These volume discounts have been automatically applied in the shopping cart above.

Q: I have further questions. Is there someone I can talk to?

A:

Sure thing. Please click here to book a convenient time to connect for a Q&A call via Zoom. We will be happy to answer your questions and dig deeper into any use cases you’d like to explore.

Q: Why did you change the logo and product name?

A:

As BrokerEngine Plus has its own set of unique features for AFG brokers only, it should have its own identity as part of the AFG Suite360 product suite.

Q: Is this a new product just for AFG Brokers? Or is it the same?

A:

Built on BrokerEngine, BrokerEngine Plus is a product within the Suite360 product suite. AFG has taken an award-winning platform and enhanced it with exclusive features for AFG members.

Q: How does it compare?

A:

We believe that BrokerEngine Plus is now the best lodgement platform in market – and this is only the beginning as we have just laid the foundation for lots more to come.

Q: I’m an X size broker, I’m not sure if BrokerEngine Plus is right for me?

A:

With scalable workflows and direct lodgement, BrokerEngine Plus is the most effective platform for every broker, no matter the size. You don’t need to use every feature to see the value. Just use the features that make sense for you.

Q: Why did the price change?

A:

BrokerEngine Plus is a game changer for all brokers. We estimate brokers will save 90+ minutes vs Flex on every deal, giving you more time to focus on what’s important to you, whether it is growing your business or not having to work overtime and spending more time with family.

Q: Is it ready for everyone to use now?

A:

BrokerEngine Plus has now moved from Pilot to Full Rollout. BrokerEngine Plus is now available for all, including new brokers and those moving from Flex.

Q: What is happening with the price changes for Flex and BrokerEngine?

A:

The ‘AFG technology cost’ will be replaced by a Suite360 monthly fee which includes BrokerEngine Plus and/or Flex. This will be the first price change for Flex and BrokerEngine in over 5 years.

Q: Does that mean I never need to use Flex ever again?

A:

While you’ll use Flex much less day to day now lodgement in BrokerEngine Plus is here, there are still some use cases where you’ll need to use Flex (e.g. Company & Trust deals). We’ve developed some eLearning explaining these scenarios. Company & Trust lodgements will soon be supported by BrokerEngine Plus.

Q: Will I still need to fix validation errors in ApplyOnline?

A:

Yes, after submitting a deal from BrokerEngine Plus to ApplyOnline you’ll need to clear any validation errors before lodging to a lender. We are continually working to reduce the number of validation errors and users report the data mapping is already better than Flex. Some lender-specific questions, however, won’t be pre-filled.

Helping 2,000+ AFG brokers and team members write more business in less time.

BrokerEngine Plus is an investment in your business. That’s why we created an onboarding support program called Kickstart, which takes the big initial time cost off your shoulders while speeding up your time-to-value.

Your Kickstart Program includes:

+ Installing pre-built out-of-the-box workflows
+ Helping you customise the system
+ Learning Management System access
+ Data Migration of existing client and deal data
+ On-demand help desk
+ Onboarding & training of future team members

To facilitate this, a one-time onboarding fee of $1,100 including GST is usually applied to your order upon signup. However, as an AFG broker on an annual subscription, your onboarding fee is completely waived for all signups prior to 31 March 2025.

BrokerEngine Plus is an investment in your business. That’s why we created an onboarding support program called Kickstart, which takes the big initial time cost off your shoulders while speeding up your time-to-value.

Your Kickstart Program includes:

+ Installing pre-built out-of-the-box workflows
+ Helping you customise the system
+ Learning Management System access
+ Data Migration of existing client and deal data
+ On-demand help desk
+ Onboarding & training of future team members

To facilitate this, a one-time onboarding fee of $1,100 including GST is usually applied to your order upon signup. However, as an AFG broker, your onboarding fee is waived for all signups prior to 31 March 2025.